All of the customer comments on this site are from actual Mailaka Internet customers. They are provided here with the customers' permission.
I believe your support is the best. That's (why) I switched from Earthlink. My son, Christian F.
suggested I give Mailaka a try as Earthlink was just not giving me the service, just lip service. He was right and I am quite happy with the response times and the answers. I am looking forward to a long relationship with my new ISP. Thanks
Wayne F.
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The people you have working for you are great. They didn't make me feel "stupid". (I told them right off that I knew nothing about computers). They did everything in their power to help me out. I was very impressed, and I always mention the support team that Mailaka has when I'm speaking with friends about the internet. One friend (Bob N.) has just switched over to Mailaka, and I know of a couple more who will be.
Brenda B.
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From Survey:
Response Time: Yes, in fact after my phone call and email a TSE from
your Support Dept. called me back because they thought the best way to fix
the problem was to walk me through it. I thought that was above and beyond
service.
Question Answered?: Yes, both of your people I talked to Tyler and Paul
were knowledgeable and helpful and solved the immediate problem.
Comments: I've used your service for years and love it. I enjoyed telling an Earthlink rep the other day trying to get me back that I have great service for just a little more than half the price.
Margaret M.
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I like the promptness of getting a service technician when one is needed.
Ray G.
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From Survey:
Email response time acceptable: Yes, absolutely. Especially since it was a weekend.
I was astonished that after several emails, a member of your support staff actually called me in order to finish off the problem that I was having. I thought that was extraordinary service that most companies would never do.
Ellen R.
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I do like Mailaka because access is very easy and there are no popup ads. Plus the rate is extremely fair!
Layne C.
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(I) haven't used your service yet. My questions were pre-sign up and were promptly and adequately answered. I just signed up. Keep up the good work.
Lin B.
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Thanks for the excellent service and timely response to my questions!!!!!!!!!
Michael P.
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Just "learning my way around". Far superior to Earthlink to far.
Eddie S.
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As you can see, I am very pleased with your service. The best value I have had. Before I tried AT&T, Earthlink, MSN. Thank You.
Anonymous
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From Survey:
Response Time: Yes, a very satisfactory response.
Joe G.
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I have been very happy with your service up to this point. I have no regrets about changing ISPs
Tom M.
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I find your service very accessible, and in my travels with the army am almost always able to access your service
Larry K.
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You guys are doing a great job...keep up the good work!
Scotty M.
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The price is very reasonable. I will recommend your service to my friends in the area.
Dale R.
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I am very pleased with my Mailaka Internet Service.
Craig C.
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From Survey:
Response Time: very fast
Question Answered?: right on the money
John G.
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I am a new customer of Mailaka, so I am still learning about your services and support. I must tell you, however, that you have made an excellent first impression. Thank you.
Catherine H.
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I just want to say on how much I like mailaka. It's got everything I need and at a "Very Good Price"..Not like some of those other internet services.. Thanks again. One Happy Customer
Karen S.
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From Survey:
Response Time: Yes, I was pleased with your response to my question.
Mike R.
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Love your service!
Deborah W.
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Service to help us set up was great.
Myra A.
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Very impressed so far. Tech support is responsive which is a pleasant change from Earthlink’s standard "Its not our problem". Thanks!
Eddie S.
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I enjoy the service very much.
Todd J.
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From Survey:
Response Time: Yes, very timely.
Comments: I've signed up a few relatives and am working on a few more.
David T.
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From Survey:
Response Time: Yes it was very fast response.
June B.
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From Survey:
Response Time: very prompt.
Special requests: Good service at reasonable price.
John M.
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I am very happy with mailaka as an ISP and with the tech support both in fixing the problem and the speed of
the reply and action taken. Well done!
Bruce P.
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First rate service and support! Thank You
Brian J.
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I appreciate all the help I have received through your technicians. They have always been pleasant, patient and considerate of those of us "out here" who don't really don't know a lot about our way around the big wide world of Internet capabilities. Thank you.
Hilda Jean M.
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From Survey:
Response Time: Yes...Great
Question Answered?: Very much so
Comments: Excellent service! I've already recommended you to several people I know. And they like your service too! Keep up the good work!
John M.
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You have an excellent service. In fact, I have convinced some of my friends to switch to your service. Keep up the good work!
Russell T.
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I was amazed & surprised at the promptness I received from (employee). It was less than 1/2 hour.
Karen Y.
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I have recommended Mailaka to my friends as an ISP and for web hosting.
Michael A.
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I am very pleased with Mailaka and plan on staying with Mailaka. It is an excellent service and the price is right!
Richard C.
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The technician was very helpful.
James K.
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I like the new graphics on the home page. I love your price and consistently superior connections and service. Keep up the good work.
Karen S.
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I'm trying to sell it to others, needless to say I think it's great.
Charlie D.
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I appreciate the great support I have always received. As a business partner selling Mailaka service, it's reassuring to know that I'm selling a superior product.
Scott B.
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Your customer service is great -- and I have never had any problems logging on to mailaka. I like the new home page. No complaints about the service that I have gotten, well worth the value.
Jean B.
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Thus far I am very happy and satisfied with technical support.
Martin L.
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Also, you have a person working for you named Employee. He has always been extremely helpful and courteous whenever I speak with him. He deserves an "atta boy".
Lisa Jo B.
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We haven't been connected very long, but so far everything has been perfect.
Dolores B.
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You guys replied very fast to my request for help and that is the thing I look for in tech support.
Thanks!
Ronald T.
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You have very fast response time. Overall, great service. I have referred several people to you.
Don S.
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From Survey:
Response Time: yes very much, so .... thank you
Question Answered?: Yes, with much respect, thank you
Garry M.
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Very prompt and courteous service!
Cary H.
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Much better service than Bell South!!
Andrew H.
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You guys truly are the best of the best.
Roland J.
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